Product quality services with secured electronic transactions

Even the most tested and evaluated quality products may present hiccups or anomalies. Unfortunately these types of issues may arise after the testing phases while the product is deployed.
To preserve time and money and, most importantly your company’s image, ELITT intervenes with expert analyses and advice on field problems with secured electronic transactions. Our services allow for rapid problem identification and, if required, focused corrective actions.
Our historical activities given us 20 years of experience in the registration, treatment, analyses and solving of anomalies in the field of banking transactions covering payment cards and their components, terminals and acquiring systems.

Process

Upon reception of a notification of an applicable field problem our experts insert the notification in our database. This database is highly efficient in cross examining various events and linking between previous or similar occurrences and associated solutions.

Generally three types of anomalies occur:

• Product anomalies reassemble all variations of product behavior with regards to identified specifications.
• Specification anomalies can be more serious as they highlight issues with the specifications itself during normal product behavior.
• Utilization anomalies are due to an erroneous operation or transaction handling (other than user errors)

All identified anomalies are duly registered and analyzed. As a function of the seriousness of the anomaly corrective actions are proposed. Follow-up of these corrective actions is monitored by ELITT and allows our customers to guarantee continuous quality of their product.